At Wattina, we are committed to providing timely and transparent shipping services for all customers.
1. Order Processing Time
Orders are processed within 2–3 business days, Monday through Saturday (excluding public holidays).
Once shipped, you will receive an email confirmation with tracking details.
2. Shipping Fees
We offer flat-rate shipping for simplicity:
- Domestic (USA): $9.00
- International: $14.00
All fees are clearly shown at checkout before completing your order.
3. Estimated Delivery Times
- Domestic (USA): 3–6 business days after shipping
- International: 10–20 business days depending on location
Please note that delivery times are estimates and may vary due to customs, weather, or carrier delays.
4. Incorrect Shipping Address
If you entered the wrong shipping address, contact us at support@wattina.com immediately.
If the order hasn’t shipped, we will update it.
If already dispatched, changes may not be possible, and you may need to coordinate with the carrier.
We are not responsible for lost or delayed packages due to incorrect address details provided by the customer.
5. Shipping Delays
Occasional delays may occur due to factors outside our control (e.g., weather, customs, or courier disruptions).
We will keep you informed of significant delays when possible.
6. Delivery Issues
If your order is marked as delivered but not received, contact our support team.
We will assist in coordinating with the shipping provider to resolve the issue.
Please note: Wattina is not liable for packages that are lost or stolen after delivery has been confirmed by the carrier.
7. Policy Updates
This policy may be updated without prior notice. Changes become effective upon publication on this page.
8. Contact Us
For any shipping-related questions:
Email: support@wattina.com