At Wattina, we understand that plans can change. That’s why we strive to make our cancellation process smooth, clear, and flexible for every customer.
1. Can I Cancel My Order?
Yes — you may cancel your order before it has been shipped.
- Once an order has been shipped, it can no longer be canceled. In that case, please refer to our Returns & Refunds Policy.
- Custom-made or special-order items are not eligible for cancellation, as they are produced or sourced specifically per customer request.
2. How to Cancel Your Order
To request a cancellation, please:
- Email us at support@wattina.com
- Include your order number and reason for cancellation
Our team will verify whether your order is still eligible for cancellation and respond as soon as possible.
3. Orders That Cannot Be Cancelled
- Orders that have already shipped cannot be canceled.
- In such cases, you may wait until delivery and then initiate a return in accordance with our Return & Refund Policy.
4. Refund for Canceled Orders
- If your cancellation is approved before shipping, a full refund will be issued to your original payment method.
- Refunds typically appear within 4–9 business days, depending on your bank or payment provider.
5. Contact Us
Have a time-sensitive issue or need assistance with cancellation?
Email: support@wattina.com