At Wattina, we aim to make your shopping experience smooth and transparent. Below are answers to common questions about ordering, shipping, returns, and more.
Ordering
1. How do I place an order?
To place an order on Wattina.com:
- Browse and select the items you want
- Click “Add to Cart”
- Proceed to checkout and enter your shipping and payment information
- Review your order and submit
You will receive a confirmation email once your order is placed.
Shipping
1. What is the order processing time?
Orders are processed within 2–3 business days, including payment verification, handling, and packaging.
2. How long does shipping take?
- USA: 3–6 business days
- International: 10–20 business days
Note: Delivery times are estimates and may vary due to courier, location, or customs delays.
3. How can I track my order?
After shipment, you’ll receive a tracking number via email, which you can use on the carrier’s website to track your delivery.
Return & Refund
1. What is your return policy?
You may return eligible items within 28 days of delivery, provided they are:
- Unused
- In original condition and packaging
- Not final-sale or customized items
See our Return & Refund Policy for full details.
2. How do I request a return or refund?
Email us at support@wattina.com with:
- Your order number
- The item you wish to return
- Reason for return
Our team will provide instructions.
Payment
1. What payment methods are accepted?
We accept:
- Credit/Debit cards: Visa, MasterCard, American Express, JCB, Diners Club, Discover
- PayPal
2. How do I apply a discount code?
You can enter your valid discount code during checkout. The discount will be applied before finalizing the payment.
Need More Help?
For anything not covered here, feel free to contact us:
Email: support@wattina.com