Ordering
Q: How do I place an order?
A: Browse our online store, select the items you’d like to purchase, and add them to your cart. When you’re ready, proceed to checkout and follow the steps to enter your shipping and payment information.
Q: Can I change or cancel my order after placing it?
A: Yes—but only if your order has not yet shipped. Please email us at support@wattina.com as soon as possible. Once an order has shipped, cancellations are no longer possible. In that case, please refer to our Returns & Refunds Policy.
Shipping
Q: How long does shipping take?
A:
- United States: 3–6 business days
- International: 10–20 business days
- Processing Time: 1–3 business days before shipment
Q: How much does shipping cost?
A:
- U.S. Orders: $9 flat rate
- International Orders: $14 flat rate
Q: Can I track my order?
A: Yes. Once your order has shipped, you will receive a confirmation email with a tracking number to monitor delivery status.
Payments
Q: What payment methods do you accept?
A: We accept the following secure payment options:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
Q: Is my payment information secure?
A: Yes. All transactions are protected using SSL (Secure Socket Layer) encryption. We do not store your full card details on our servers.
Returns & Refunds
Q: What is your return policy?
A: You may return unused items in their original condition within 28 days of receiving your order. Please see our Returns & Refunds Policy for full instructions.
Q: Do I have to pay for return shipping?
A: If the return is due to a defective item or shipping error on our part, return shipping is covered. For all other returns, the customer is responsible for return shipping costs.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 4–9 business days after we receive and inspect your return.
Privacy & Security
Q: What do you do with my personal information?
A: We use your data only to process orders, improve customer experience, and communicate with you. We do not sell or rent your information. For full details, please see our Privacy Policy.
Q: Can I delete my account or personal data?
A: Yes. You may request account deletion or data removal at any time by contacting us at support@wattina.com.
Need More Help?
If your question isn’t answered here, feel free to contact us:
Email: support@wattina.com