Fabthis Refund and Return Policy
(Applicable to customers in the United States)
By placing an order through Fabthis, you agree to the terms outlined below. These policies are designed to ensure transparency and clarity regarding our refund and return methods and procedures.
A. 14-Day Return Policy
We offer a 14-day return policy, which begins from the date you receive your order. To qualify for a return:
- The item must be in its original condition, unworn or unused, with tags, and in its original packaging.
- Items marked as MANUFACTURER DIRECT are FINAL SALE and cannot be returned.
B. Return Process
To initiate a return:
- Contact us via email at [email protected] or call +1 (562) 256-9854.
- If your return request is approved, we’ll provide you with:
- A return shipping label.
- Instructions on how and where to send your package.
Note: Items sent back without prior approval will not be accepted.
C. Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We will work to resolve the issue promptly.
D. Exchanges
We only process exchanges for items that are:
- Damaged.
- Incorrect (e.g., wrong product or size).
- Defective.
To request an exchange, contact us at [email protected] or call +1 (205) 454-5412.
E. Restocking Fee
We do not charge a restocking fee for returns.
F. Refunds
Once we receive and inspect your return, we’ll notify you if the refund has been approved.
- Approved refunds will be issued to your original payment method.
- Please allow time for your bank or credit card company to process the refund.
G. Discount Policy
Unused discounts cannot be retroactively applied or refunded after a purchase is completed.
- Ensure discounts and promotions are applied during the purchase process to receive the best value.
This policy ensures fairness and consistency in our operations.
If you have further questions or concerns, please contact us:
- Email: [email protected]
- Phone: +1 (205) 454-5412
Thank you for choosing Fabthis. We look forward to serving you in the future!
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