At Wattina, we strive to provide a flexible and transparent cancellation process to support your shopping experience.
1. Cancellation Eligibility
You may request to cancel your order before it is processed or shipped.
Orders are not eligible for cancellation if:
- They have already been processed
- They have already been shipped
In such cases, please refer to our Return & Refund Policy for next steps.
2. How to Request a Cancellation
To cancel an order, contact us at support@wattina.com and include:
- Your order number
- Reason for cancellation
- Contact details (name and email)
Our team will review your request and notify you via email regarding its status.
3. Refund After Cancellation
If your cancellation is approved, we will issue a full refund to your original payment method.
Refunds are typically processed within 5–7 business days, depending on your payment provider.
4. Limitations
We cannot cancel or refund any order that:
- Has already been shipped
- Has been transferred to the shipping carrier
These orders must be received and processed according to our Return & Refund Policy.
5. Third-Party Orders
This policy applies only to purchases made directly from Wattina.com.
For orders placed via third-party platforms or retailers, please refer to their respective cancellation terms.
6. Contact
If you have questions about your order or need help with a cancellation, contact us:
Email: support@wattina.com