At Wattina, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your order, we offer a simple return and refund policy to help.
Eligibility for Return
- You can return items within 18 days of receiving them.
- The item must be unused, undamaged, and in its original condition, including all tags, labels, and packaging.
- We accept returns for both defective and non-defective items.
Return Process
To start a return or exchange, contact our customer service team at [email protected] with the following details:
- Order number
- Product name and item number
- Reason for return or exchange
Our customer service team will guide you through the return process and provide further instructions. Please note, customers are responsible for return shipping costs unless the item is defective.
Refund Process
- Once we receive and confirm the returned item meets our return policy, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase. It may take additional time for the refunded amount to appear, depending on your bank or payment provider.
Exclusions
Our return and refund policy does not cover:
- Final sale items: Products marked as non-returnable or final sale at the time of purchase.
- Custom orders: Products that have been personalized, customized, or made to order based on your specifications.
Exchanges
- If you want to exchange an item, follow the return process, and once your return is processed, we can arrange for an exchange (subject to availability).
If you have any questions or need help with the return or refund process, please contact us at [email protected]. We are available Monday to Saturday and are happy to assist you.