This policy is designed to ensure you are fully informed of our shipping procedures. By placing an order on our website, you agree to the terms outlined below.
A. Shipping Costs
Shipping costs are calculated at checkout and will be displayed during the checkout process.
B. Transit, Handling & Order Cut-Off Time
- Transit Time: Shipments are typically in transit for 3–5 business days (Monday to Saturday).
- Order Cut-Off Time: 5:00 PM Eastern Standard Time (New York).
- Handling Time: Orders are processed within 1–2 business days (Monday to Saturday).
C. Delivery Terms
We use trusted carriers, including UPS, USPS, and FedEx, to deliver your orders promptly.
D. Change of Address
Delivery addresses cannot be changed once the order is in transit.
- For changes, please contact us within 24 hours of placing your order at [email protected].
E. Cancellations
Orders can be canceled anytime before dispatch.
- If your order has already been dispatched, please refer to our Refund Policy.
F. Parcels Damaged in Transit
If your parcel arrives damaged:
- Before Delivery: Reject the parcel and notify our customer service.
- After Delivery: Contact our customer service immediately for assistance with next steps.
G. Manufacturer Direct Shipping
For items shipped directly from the manufacturer, please note:
- Shipping Method: Standard economy ground services; carriers may vary.
- Processing Time: 1–2 business days, with occasional delays possible.
- Shipping Time: Typically 1–5 business days, depending on the manufacturer’s location and destination.
- Tracking: You will receive tracking information via email after dispatch.
- Communication: Updates will be provided for any delays or issues.
While we coordinate closely with manufacturers, some aspects of the process are beyond our immediate control. Contact us at [email protected] for questions or concerns.
H. International Orders
This policy primarily applies to USA orders.
- For international orders, additional fees (e.g., customs duties, taxes) may apply.
- Customers are responsible for complying with their country’s regulations and paying any applicable charges.
I. Tracking Information
After dispatch, tracking details will be sent via email.
- For tracking issues or order status inquiries, contact us at [email protected].
J. Contact Information
For any shipping-related concerns, reach out to our customer service:
- Email: [email protected]
We strive to provide excellent service and address your concerns promptly.
By placing an order, you confirm that you have read, understood, and agreed to this policy.
We reserve the right to update or modify this policy as necessary. Any changes will be reflected on this page.
Let me know if additional adjustments are needed!